This Refund Policy outlines how refund requests, billing inquiries, and promotional placement adjustments are handled for paid services on ShipNLaunch.
1. Scope of Policy
This policy applies specifically to paid promotional services offered on ShipNLaunch, such as sidebar sponsorship placements, billed at the applicable price shown when the purchase is made.
Organic product submissions, community voting, maker profiles, and browsing are free services and do not involve monetary transactions. Promotional tiers not currently available for purchase (such as unreleased banner tiers) are opening in future phases and are not presently sold.
2. Sponsorship Placements
Sponsorship placements reserve dedicated visual space on the platform for a designated display period. Placements guarantee prominent display in the specified container as configured, but do not guarantee specific traffic volume, click-through rates, community upvotes, or commercial outcomes.
Refund or rescheduling eligibility for sponsorship bookings is evaluated based on the specific circumstances of the request, placement timing, and applicable platform policies.
3. Platform Delivery Issues
If ShipNLaunch materially fails to deliver a purchased sponsorship placement due to a platform-side technical issue or verified system outage, ShipNLaunch may provide an appropriate placement extension, replacement placement, account credit, or refund corresponding to the affected duration.
4. Duplicate or Incorrect Charges
If you experience an accidental duplicate charge or believe a billing error occurred during checkout, please reach out promptly with your transaction details. Verified duplicate or erroneous charges will be reviewed and refunded upon confirmation.
5. Payment Processing & Refunds
Payments on ShipNLaunch are processed through our merchant partner, Dodo Payments. Approved refunds are credited back to the original payment method used during checkout through the payment provider.
Processing timelines are subject to your card issuer or banking institution's settlement procedures.
6. Submitting a Request
To submit a refund or billing inquiry, please include your product name, associated account email, and checkout transaction reference.
Inquiries may be directed through the platform contact channels once configured for production.